Most frequently asked questions:

  1. Why do I have to register?

    By registering at Triobet you are opening an account free of charge and without any commitments, which enables you to place bets in all Triobet products. To place real money bets you need to make a deposit.
  2. Where can I find more information about Triobet?

    More information about the company can be found on the About Triobet page.
  3. Why do I need to register personal information?

    To make sure Triobet is able to give you the highest level of service and to maintain the highest level of security we need to be able to identify you, especially when paying out winnings. We need your first and last name and residing address. Your date of birth confirms that you have reached the minimum age to use the Triobet products and your email address enables us communicate with you: for example if you have forgotten your password. If you permit we will also send promotions directly to you.
  4. How do you store personal information?

    Triobet uses state-of-the-art security measures. All transactions containing sensitive information between your browser and our servers are encrypted. If you choose to store credit card information in our database, it will be encrypted as well.
  5. How do you ensure Technical safety?

    Our servers are placed in highly protected premises, where all employees have been security cleared. Our servers are also protected by a complex and verified firewall system. All sensitive communication between your browser and our servers is encrypted.
  6. Is my deposited money safe with Triobet?

    Yes, all customer deposits are held in bank accounts with regulated, tier-1 financial institutions.
  7. Which web browser should I use?

    We recommend that you use the latest version of Internet Explorer, Firefox or Chrome. If you are an Apple Mac user, then you can use Safari.

    For mobile and tablets, we recommend that you use the latest version of Chrome (Android) or iOS (iPhone / iPad).
  8. What are Inactive and Dormant accounts?

    Inactive accounts are accounts that have not been accessed for 12 months.

    Dormant accounts are accounts that have not been accessed for 30 months.

    Inactive accounts which still hold a balance will have an administration fee of €5 (or equivalent) deducted from their Triobet account every month, until the account is activated again or there is no longer a balance. After 30 months when they become dormant accounts they will be closed and any remaining funds will be transferred to the MGA (Malta Gaming Authority). This is a requirement by the MGA. Details on how you can claim the fee back can be found further below in our FAQs.
  9. Who are the MGA?

    Triobet is licensed by the MGA (Malta Gaming Authority), which is an independent body that regulates all companies that offer online gaming in Malta. In accordance with the MGA’s regulations, if a gaming account is opened and has no activity for a period of 12 months it will be deemed inactive, and after 30 months it will be deemed dormant. Triobet must then close the account and transfer any outstanding account balance to the MGA. Further information on how you can claim the fee back can be found below in our FAQs.
  10. How can I know if my account is at risk of becoming Inactive/Dormant?

    Triobet will send out an email to the registered email address on your account and also inform you if the account still holds a balance. We send out an email one month before your account becomes inactive and the day the account becomes dormant and the account balance will be transferred to the MGA (Malta Gaming Authority).
  11. How much are the administration fees for Inactive Accounts?

    A monthly administrative fee of EUR 5 (or equivalent) will be debited from the account every month until the account is activated again or there is no longer a balance. No accounts will be put into a negative balance.

    For example: if you have 0.40 cents in your account, the only amount taken will be those 0.40 cents. You will not continue to be debited after the balance is 0.00.
  12. Will I be able to get my money back once my account has become Inactive or Dormant?

    If your account has already been charged with the administrative fee, and before your account becomes dormant, you start playing on your account, then we will refund the amount to your account. Please contact our Customer Support to request this.

    If your account becomes dormant and we are still been unable to contact you, then in accordance with the applicable law, Triobet shall close your account and transfer the remaining account balance to the MGA (Malta Gaming Authority). Customers requesting a refund of their funds are to contact our Customer Support to assist with this.